Refund and Exchange Policy
Refund and Exchange Policy
At MinzoStore, we want you to enjoy shopping with confidence. If you are not satisfied with your purchase, you may be eligible for a refund or exchange under the terms below.
1. Eligibility
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You can request a refund or exchange within [insert days, e.g., 7–14 days] of delivery.
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Items must be unused, unopened, and in original packaging.
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Proof of purchase (invoice or order confirmation) is required.
2. Non-Refundable/Non-Exchangeable Items
For hygiene and safety reasons, we do not accept returns or exchanges on:
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Opened or used makeup tools (brushes, sponges, applicators, etc.).
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Personal care or hygiene-related accessories.
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Sale or clearance items (unless defective).
3. Refunds
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Approved refunds will be issued to your original payment method.
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Shipping fees are non-refundable unless the return is due to our mistake.
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Refunds may take 5–10 business days to process, depending on your payment provider.
4. Exchanges
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Exchanges are available for defective or incorrect items only.
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If the replacement item is unavailable, we will provide a full refund or store credit.
5. Damaged or Wrong Items
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If you receive a damaged or incorrect product, contact us within 48 hours of delivery.
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We will arrange a replacement or full refund at no extra cost to you.
6. Return Process
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Contact our support team at [your email/phone number].
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Share your order number and reason for refund or exchange.
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Our team will guide you on how to ship the product back.
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Once inspected, we will confirm your refund or exchange.
7. Contact Us
If you have questions regarding our Refund and Exchange Policy, please reach out to us: